01694 724522 [email protected]

General Terms & Conditions Of Vehicle Hire


A £50.00 non-refundable deposit is payable at the time of booking and the full balance must be paid prior to or on the day of hire by agreement.

Cancellation By the Hirer
Should the Hirer wish to cancel any agreement, the Company reserve the right to apply the following scale of charges in relation to the total hire charge:

  • From time of booking up to 7 days prior to date of hire: Deposit retained
  • From 6 days up to 72 hours prior to date of hire: 50%
  • From 48 hours to 24 hours prior to hire: 75%
  • Less than 24 hours prior to hire: 100%
  • Cancellation due to inclement weather will be charged at £50.00.

Driver’s Hours and Rest Periods
The hours agreed with the Company for the operation of any hire must be strictly observed (other than in the case of serious emergency or diversion) so that current regulations governing driver’s hours and rest periods can be complied with. The Company reserves the right to curtail or otherwise alter any hire that does not comply with the relevant regulations.

School Parties
The ‘organiser’ shall be the Hirer and not the School. It shall be the absolute responsibility of the Hirer to ensure that the necessary arrangements have been made for the safe supervision and conduct, including the wearing of the seatbelts, of all students in the party. A member of staff must occupy the seat situated alongside the Emergency Exit at the rear or centre of the vehicle.

Conduct of Passengers
The driver is responsible for the safety of the vehicle at all times, and as such may remove any passenger whose behaviour prejudices safety or is in breach of the Public Service Vehicle (Conduct of Drivers, Inspectors, Conductors and Passengers) Regulations 1990. These regulations set out certain rights and responsibilities on all parties, and full details of these can be obtained from the company on request. The hirer is responsible for any damage caused to the vehicle by any passenger for the duration of the hire.(ii) Where the hire is to a sporting event, the hirer should be aware of the legal requirements relating to alcohol, contained in the Sporting Events (Control of Alcohol) Act 1985, (as amended) and the conditions of entry to race courses as laid down by the Race Course Association Ltd. The company will provide details of these restrictions on request.

Any inappropriate behaviour by any passenger towards our driver will not be tolerated. In such instances our driver will pull over and the police will be called.

Additional Charges
If the booking is considered to be potentially hazardous to our vehicles, an enhanced booking conditions form will be sent for signature and valid credit card details will be requested. Following a £1 debit, these will be held on record in our office until your travel is completed and no damage to the vehicle has been confirmed, otherwise the card will be debited as per the following terms.
An additional charge of £50 will be made per incident of excessive littering or sickness due to excessive consumption of alcohol.
Any damage to the vehicle (interior or exterior) caused by your passengers will be charged at the price of the replacement parts plus £30 per hour labour.

Refreshments and Alcoholic Drinks
Other than on a vehicle fitted expressly for that purpose, food (except confectionery) and drink (including alcoholic beverages) may not be consumed on the vehicle without prior written consent from the company.

Lost Property
If any property is found on the coaches, it will be kept at the depot for a period of one month. Any lost property claimed must be collected from the depot by the owner or agent/courier organised by the owner. Caradoc Coaches Ltd does not take any responsibility for any lost property that cannot be found.